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Event organizer FAQ

The questions event organizers ask most often. The Rider FAQ covers questions about the analysis itself.

How do I get an event set up?

Contact us with the event title, dates, the WhatsApp group invite link, and the reference run footage. See Requesting an event for the full checklist. We turn events around in about one business day.

Can I create an event myself?

Not yet. Public events are admin-set-up today; we're working toward operator-managed events. In the meantime you request the event and we configure it.

Live events generate questions — "where do I scan?", "did my run upload?", "is the leaderboard frozen?". A pinned WhatsApp group gives riders an answer faster than email or support tickets, and it's how most race events already coordinate. If you have a strong reason to use a different chat, tell us.

Can I run multiple categories on one event?

No — one event per category. A single leaderboard ranks every run on it, so mixing Cat 1 and Cat 2 on one leaderboard wouldn't tell you anything useful. Separate events, separate QR codes, separate leaderboards. See Requesting an event.

Can riders upload after the event window ends?

No — uploads only count toward the leaderboard during the event window. The page stays live with the final standings, but new uploads after the end time don't change the result. If you need an exception for a single late rider, contact us.

Can I change the reference run during the event?

Yes. Splits on every existing rider's run are re-predicted against the new reference, and the leaderboard recalculates. Contact us to swap it. See The reference run for when this is worth doing.

Is this chip timing?

No. Racecraft computes splits and time deltas from video against a reference run. For most community events that's the point — riders get analysis the chip system can't give them. For sanctioned timing where milliseconds need legal certification, you still want a transponder system.

How accurate are the times?

For well-recorded runs against a clean reference, splits are accurate to within a small fraction of a second — well within the range that's useful for coaching and crowd-pleasing leaderboards. Runs with shaky cameras, fogged lenses, or very different mounts to the reference are less precise.

The product makes the uncertainty visible — the continuous time- delta curve shows uncertainty regions when alignment is less confident. See Reading the comparison.

Can I see the leaderboard live during the event?

Yes — the public URL is live as soon as the event is published. Open it in a browser and the page updates as runs finish processing. A finish-line screen showing the leaderboard URL full-screen is a common setup.

What if a rider's run shows the wrong name?

The uploader didn't tag the athlete, or tagged the wrong one. The uploader can edit the athlete name on the run and the leaderboard updates. This is most common when one phone uploads on behalf of several riders. See How riders join.

What happens to the page when the event is over?

It stays live with the final standings until you ask us to take it down or unpublish it. If you're running a series, you accumulate one page per round.

Do riders need to pay to upload?

Free-tier riders can upload onto a public event under the standard free-tier limits. If a rider hits a quota wall, that's a per-rider limit on their account — see Pricing and quotas. The event itself doesn't have its own paywall.